Sensory Help Now Terms and Conditions

Sensory Help Now is a trading name of Sensory Integration Network (UK and Ireland) Limited, incorporated in England and Wales, Company registration number 05068304, registered office address SI Network (UK & Ireland) Ltd, International House, 61 Mosley Street, Manchester, M2 3HZ, UK.

Sensory Help Now maintains this website, any courses and memberships offered through it (“Site”) and other linked and related sites for the use of its course participants, members, customers, and any other person using the Site (“you”), as a resource for understanding sensory processing and sensory integration strategies. 

It is not intended to substitute medical advice and guidance. You should seek specialist, professional assessment and advice tailored to your circumstances before taking any action relating to sensory integration therapy.

Use of the Site is subject to these Terms and Conditions. By registering for a course, setting up an account or purchasing a membership, you agree to comply with these Terms and Conditions, which form a binding agreement between you and Sensory Help Now. If you do not agree to these terms, you must not use this Site. If you breach these Terms and Conditions, you will no longer be authorised to use the Site. 

1. Sensory Help Now’s Services and Materials 

1.1       Sensory Help Now provides a website, training courses and events, including materials, quizzes, tests, questions, articles, forums, news, live group calls and other information via this Site, either under paid-for memberships or free courses offered through this site (“Materials”).

1.2 The Materials are produced based on the experience and expertise of occupational therapists, physiotherapists and speech and language therapists who have completed postgraduate training in sensory integration therapy and are registered with The Health and Care Professions Council (HCPC). We are committed to providing general information on sensory processing and sensory integration strategies as complementary support to tailored, in-person support and medical advice from your registered health practitioners. 

1.3 We make reasonable efforts to ensure that the content of the Materials is accurate and appropriate as general information and guidance relating to sensory integration tools and techniques but does not constitute and is not intended to be used as or to replace professional medical advice, assessment or treatment.

1.4 We may make improvements or alterations to Materials from time to time.

1.5 Where we offer live group video calls within our membership programmes, we will make all reasonable efforts to deliver the live group video calls in accordance with the programme and timetable outlined on the website. However, we reserve the right to make reasonable adjustments to the timetable, programme, or hosting therapists.

1.6 Our therapists facilitate the live group video calls and provide input to the Site for general information purposes and based on their experience and expertise. Nothing in any course or membership is intended to create a patient-client relationship between our therapist and any other party. 

2. Accessibility

2.1 Sensory Help Now is committed to providing Materials that are accessible to the widest possible audience. We are actively working to increase the accessibility and usability of our services.

2.2 Our online courses include slides and animations with audio descriptions as well as downloadable transcripts.

3. Course Access and Online Membership

3.1 When you register for a free course or purchase an online membership, you will have immediate access to the relevant content.

3.2 For free courses, your access will start immediately and is time-limited. For online membership, your timed access to the membership content will start immediately after successful payment and will run for the period you selected in the shop. When the membership period expires, it cannot be extended. If you need longer access or want to extend your membership, you will need to purchase a new membership.

3.3 You may view and download one copy of the Materials included within your free course or membership for your personal use. You may print a maximum of one copy of your Materials provided that you do not make any changes to the Materials or remove any copyright and other proprietary notices contained in the original Materials from your copies of the Materials.

3.4 You may not modify the Materials provided via this Site in any way or reproduce, share or distribute them, or use them for any commercial purpose. 

3.5 A maximum of one user account is allowed per free course or membership account. You must not share your login details with any other person. If you do, we may unroll you from any course or membership and delete your account. 

4. Your use of the Site

4.1 You acknowledge that the Materials are not intended to substitute or replace medical advice from a suitably qualified practitioner and will consult with your practitioner before taking any action relating to sensory integration therapy.

4.2 You must not use the Site in any way that causes, or may cause, damage to it or impairs its operation (including the transmission of any virus) or is unlawful or harmful.

4.3 When you sign up to the Site, you may be able to access and contribute to interactive media, including user forums and live group calls (“Interactive Media”) and view user-generated content on those platforms. By participating in Interactive Media, you agree that:

a) Any content you share will be visible to other registered users of the Site, and those users may also share their opinions and experiences;

b) You have the necessary authority on behalf of and/or consent from patients or clients before sharing any information relating to their condition or care;

c) Users share information on a closed basis, and you agree to respect the privacy of other users;

d) Live Group Video Calls may be recorded for SHN’s internal training and quality assurance purposes. These recordings will not be made publicly available nor shared with any participants in the call;

You will not share any content which:

4.4 We reserve the right to edit or remove any material posted by you or any other user of the Site at our discretion.

4.5 If you breach the user guidelines, we may remove the content and/or suspend or cancel your account, restrict your Site access to our website, or bring legal proceedings against you.

4.6 While we monitor Interactive Media, we have no responsibility for any information, opinion or content posted by any contributor to or participant in Interactive Media (whether in compliance with these user guidelines or otherwise), except for any therapist contributing to the Site on our behalf.

5. Fees and Payment

5.1 For membership and paid-for courses, payment must be made via the Site by credit or debit card. We use Stripe to provide secure payment processing, and we do not receive or store your card details. At checkout, you will be directed to Stripe’s payment platform and, after payment, redirected back to the site. Payment may need to be authorised by the relevant card issuer.

5.2 Sensory Help Now is not VAT registered.

5.3 We are unable to take payments over the phone.

6. Cancellations and Refunds

6.1 You have the right to cancel any membership at any time within fourteen days, beginning on the day after we have sent you the acknowledgement email. You will receive a full refund of the price paid for the membership to your original payment method within 14 days of you telling us you want to cancel.

6.2 To cancel a membership or close your free course account, please inform us in writing, either by using this online form, by emailing [email protected] or in writing to SI Network (UK & Ireland) Ltd, International House, 61 Mosley Street, Manchester, M2 3HZ, UK.

6.3 After the fourteen-day cancellation period, you can still cancel your membership or end your free course and close your account at any time, but no refund will be given. 

7. Limitation of Liability

7.1 Whilst we take all reasonable care and skill when producing and maintaining Materials, we cannot guarantee and make no representation or warranty that any Materials or other information available through the Site will be error-free or continue to be accurate.

7.2 Materials are intended to provide general information and guidance on sensory processing and sensory integration strategies. We cannot, however, guarantee and make no representation or warranty that they will be suitable for your specific needs or those of any child, patient or client for whom you are responsible or that participation in any course or membership will deliver any specific outcome.

7.3 We take reasonable care to monitor the Interactive Media but assume no responsibility and have no liability for any opinions or content posted on the Site (including linked content or material referenced in such posts) by anyone other than us or the therapists we have appointed to contribute. 

7.4 Except as expressly set out in these terms and conditions, we accept no liability for any loss or damage, howsoever arising, which may be suffered by any person in accessing, downloading, using or relying on any Materials or other information on the Site. To the extent permitted by law, all other representations and warranties not written in these terms and conditions, whether expressed or implied, are excluded.

7.5 Our liability in contract, tort (including negligence) or otherwise in relation to these terms and conditions is limited to the higher of £50 or the total fee you have paid for your access to the Materials.

7.6 Nothing in these terms and conditions shall restrict or exclude our liability for death or personal injury resulting from our negligence or our liability for fraudulent misrepresentation or liability which we are otherwise not permitted by law to exclude or restrict.

8. Viruses, etc.

8.1 Sensory Help Now exercises all reasonable skill and care to ensure that the Site is free from viruses and other malware.

8.2 Sensory Help Now does not guarantee that:

8.2.1 use of this Site to access or download Materials will be compatible with all hardware and software;

8.2.2 use of this Site to view or access Materials will be uninterrupted or error or virus-free; 

8.2.3 defects will be corrected (save for those defects which Sensory Help Now is obliged to correct by law); 

8.3 You should ensure that you have measures in place to minimise or remove the risk from viruses, malware and the like.

8.4 To the extent permitted by law, we do not accept any liability (whether in contract, tort, negligence or otherwise) for any external compromises of security and/or confidentiality in relation to any emails you may send us.

9. Data Protection

9.1 Your personal information will be held and used in accordance with the General Data Protection Regulation (“GDPR”).

9.2 You can see our full privacy policy on our website.

10. Intellectual Property Rights

10.1 The copyright and all other intellectual property rights (including but not limited to database rights, trademarks, design rights and domain names in all cases, whether registered or not) in all the Site and Materials (including, without limitation, designs, texts, pictures, graphics, logos, images and the selection and arrangement of them) belong to us or our licensors (whether marked as such or not). All rights are reserved to us.

11. Variations to the Terms and Conditions

11.1 Sensory Help Now reserves the right to vary these Terms and Conditions from time to time, and the current version will be published on this website and emailed to current members and course participants. 

12. Choice of Law

12.1 These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales, although if you are resident elsewhere, you will retain the benefit of any mandatory protections given to you by the laws of that country.

12.2 Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.

Complaints Procedure

You can find details of our Complaints Procedure here: